IT with open standards & Open Source Software
secure, agile and user-friendly
We see customer benefit, longevity and clear communication as essential elements in the realization of IT and communication projects. In the fairkom network, an experienced, multidisciplinary team works on solutions for specific requirements.
From consulting to customization, programming, commissioning or operational support, we can cover all life cycles. With the recourse to proven open source modules, we offer secure, license-free and future-proof software applications that we adapt according to our customers' needs and also integrate into existing systems.
| What? | Open Source Software | as a Service | instead of |
|---|---|---|---|
| videoconferences | Jitsi Meet | fairmeeting | Zoom, Skype |
| more videoconferences | BigBlueButton | fairteaching | Microsoft Teams, WebEx |
| chat | Rocket.Chat / Matrix | fairchat | Slack, WhatsApp |
| cloud solution | Nextcloud | faircloud | Dropbox, Google Drive, iCloud, Microsoft OneDrive |
| office suite | Only Office / Collabora | faircloud or desktop application | Microsoft Office |
| text editor | Etherpad web-based editor for collaborative editing |
board.net | |
| video platform |
PeerTube |
fair.tube | YouTube, Vimeo |
| social media | Mastodon federated universe |
fairmove | X |
|
single sign-on / |
Keycloak | fairlogin | Google / Apple / Microsoft account |
What does as a Service mean?
managed Cloud Services
customized, individual packages as required
integration and customization of open source software
hosted in our kubernetes cluster within the EU
or on premises at the customer or their hosting partner
What do we give back?
cooperation with open source communities
everything we develop is also open source
more open source software for the future
Customized IT solutions
independent and controllable
We focus on individual solutions and adaptations for the specific needs of our customers. Our team accompanies companies and organizations from problem and survey analysis to conception and planning, implementation to project completion with extensive operational support.
In addition to IT Consulting, we independently program software, mobile apps or adapt existing applications. Open source applications ensure secure independence and complete control of internal applications and data.
sales [at] fairkom.eu (SALES[at]FAIRKOM[dot]EU)
1) Getting to know and understand each other
- conversation via video conference / on site
- what is the issue? what is the problem?
- what are the needs / requirements? where are the pain points?
- who has been responsible for the IT services & infrastructure so far?
- the project team is put together accordingly
2) Analysis of the current situation
- which open source applications are in use?
- where is proprietary software used?
- future role of open source software
- which applications should be replaced / optimized / supplemented?
- what impact will this have on IT operations & internal processes?
3) Detailed analysis of the existing infrastructure
- now it gets technical...
- We dig deeper and examine the server landscape, interfaces and external services.
- What would the integration of open source modules into the existing infrastructure look like?
4) Conception
- develop strategy and project plan
- design user stories / use cases
- record tasks as issues in a project management tool
- specify deployment environments (dev/staging/prod) on-premises or at fairkom
- allocate hours / define responsibilities
and roles
5) Realization and implementation
- enough analysis, now it's time for implementation...
- prove feasibility using a proof of concept
- deployments, CI/CD pipelines
- user feedback, further development with adjustments
- beta test phase
- acceptance and roll-out
6) Service and support
- possible at any time: iterative further development & optimization
- optional: service after project completion with maintenance
- optional: Service Level Agreement (SLA) with guaranteed response time
Standard support: “Best effort support” means that we usually respond on the same working day or the next working day at the latest.
We are happy to offer personal support as part of a corresponding agreement. We also provide IT support on site, over the phone, via video conference and screen sharing or with Teamviewer.
Guaranteed response times are available with an SLA:
Service Level Agreement
with a maximum response time of 4 or 8 hours
Working days (Monday to Thursday) from 8:00 to 15:00 and Fridays from 8:00 to 12:00. With a corresponding surcharge, also at weekends (Saturday and Sunday) from 9:00 to 15:00.
We are pleased to work out other service level agreement variants, please just ask (number of employees, desired response time).
sales [at] fairkom.eu (SALES[at]FAIRKOM[dot]EU)
In 2002, we started building the osAlliance professional network.
More than 20 open source experts expand the fairkom core team
on a flexible and project-related basis.
We connect open source components horizontally with SingleSignOn
and vertically via interfaces. We develop extensions as required
and pay attention to longevity, usability and good design.
Thanks to open source software, there are no hidden backdoors and no lock-in effect,
but flexibility, supplier independence, increased security and no license fees.
sales [at] fairkom.eu (SALES[at]FAIRKOM[dot]EU)
